Launch review notice This is a product-aligned draft and is not a substitute for review by a qualified Nigerian privacy professional before public launch.

1. Scope and controller

This Privacy Policy applies to the TailorConnect website, mobile applications, support channels, and related marketplace services. It covers customers, tailors, riders, prospective users, and people who contact support.

TailorConnect is responsible for deciding how personal information is used for the service. Questions and data requests can be sent to tailorconnectng@gmail.com.

2. Information we collect

Account and profile information

This can include your name, verified email address, phone number, role, profile image, business details, structured service location, notification preferences, and authentication records. Tailor and rider verification may require additional identity, business, skill, guarantor, or compliance information.

Orders and marketplace activity

We process alteration selections, instructions, reference photos, price estimates, matching and offer activity, order timelines, pickup and delivery information, reviews, disputes, support requests, and chat messages.

Device, security, and usage information

We may collect device and app identifiers, push-notification tokens, IP address, approximate network location, timestamps, feature activity, error reports, audit events, and security signals needed to operate and protect TailorConnect.

3. How we use information

  • Create, secure, and maintain accounts.
  • Match customers with eligible nearby tailors.
  • Calculate estimates and manage orders, payments, delivery, chat, and reviews.
  • Verify tailors, riders, identities, and marketplace eligibility.
  • Send service, security, payment, and order notifications.
  • Prevent fraud, abuse, unsafe communication, and unauthorized access.
  • Investigate support requests and preserve dispute evidence.
  • Improve reliability, accessibility, and product performance.
  • Meet legal, tax, accounting, consumer-protection, and regulatory obligations.

Depending on the activity, processing may be necessary to provide the service you requested, comply with law, protect legitimate interests, or act on your consent.

4. How information is shared

We share only the information needed for an authorized purpose. A matched tailor may receive a customer’s first name, service area, alteration details, instructions, due date, and approved reference photos. Exact pickup details are restricted until an order is paid and assigned. Customers do not receive a tailor’s private phone number or shop address through the matched profile.

Information may also be processed by:

  • Riders assigned to an authorized pickup or delivery.
  • Payment and payout providers handling transactions.
  • Infrastructure, database, storage, email, and push-notification providers.
  • Authorized support and administrative personnel.
  • Regulators, courts, or law enforcement where lawfully required.

We do not sell personal information. We do not permit providers to use TailorConnect data for their own unrelated marketing.

5. Payments and financial data

Card or bank-payment credentials are entered into the selected payment provider’s protected checkout. TailorConnect stores payment references, provider name, amount, currency, status, and reconciliation information, but does not store full card details.

Tailor payout-account records are masked. Full account numbers are not intended to be stored in TailorConnect’s application database.

6. Retention and deletion

We retain information only for as long as reasonably necessary for active accounts, marketplace operations, dispute evidence, fraud prevention, audit trails, financial reconciliation, legal obligations, and enforcement of our agreements.

Retention differs by data type. For example, unconfirmed uploads can be deleted quickly, while payment, dispute, and audit records may need to be retained longer. When information is no longer needed, it is deleted, anonymized, or securely restricted.

7. Your privacy rights

Subject to applicable Nigerian law, you may request confirmation of processing, access to your personal data, correction, deletion, restriction, objection, or information about recipients and retention. You may also withdraw consent where consent is the basis for processing.

We may need to verify your identity before completing a request. Some information cannot be deleted immediately when it must be kept for a legal obligation, payment reconciliation, safety, or an unresolved dispute.

You may also contact the Nigeria Data Protection Commission if you believe your privacy rights have been infringed.

8. Security and international processing

We use role-based access controls, encrypted transport, private media storage, time-limited media access, audit logging, rate limits, payment-webhook verification, and other safeguards appropriate to the service.

Some service providers may process information outside Nigeria. Where this occurs, we require an appropriate legal basis and safeguards for the transfer. No online system can guarantee absolute security, so users should protect their passwords and report suspicious activity promptly.

9. Children

TailorConnect is intended for people who can lawfully enter the service agreement. A person under 18 should not create a marketplace account or make payments without a parent or legal guardian’s involvement.

10. Changes to this policy

We may update this policy as the product, providers, or legal requirements change. Material changes will be communicated in the app, by email, or through this page before they take effect where required.

11. Contact us

For privacy questions or requests, email tailorconnectng@gmail.com with the subject “Privacy request”. Do not send passwords, OTPs, full bank details, or identity documents through ordinary email.

Official references