Find your way around TailorConnect.

Create a customer account

1. Choose “I’m a Customer”.
2. Enter the requested account details.
3. Create a strong password and accept the privacy terms.
4. Submit the form and continue to verification.

Verify your email

1. Open the code sent to your email.
2. Enter the six digits in order.
3. Wait until resend becomes available if the code expires.
4. Never share the OTP with support or another user.

Set or change pickup address

1. Open the address below your name or choose an address during New Order.
2. Select a Lagos LGA and area.
3. Add a clear address line or landmark.
4. Save it as the pickup address for the order.

Create an alteration request

1. Tap New Order.
2. Choose the pickup address.
3. Select one clothing type and an available alteration.
4. Add clear special instructions when needed.

Upload useful photos

1. Add a front view.
2. Add a back view.
3. Add a close detail of the issue.
4. Use natural light and wait for each upload to finish before continuing.

Choose delivery speed

Standard delivery uses the platform’s estimated business-day range. Express is optional, may offer a date picker, and adds the disclosed fee when available.

Review your estimate

Check the alteration fee, two-way delivery estimate, optional express charge, platform fee, and total. Use Edit Request if any selection is wrong.

Request and book a tailor

1. Tap Request Tailor.
2. Review the suggested tailor’s verified status, rating, reliability, completed work, and recent reviews.
3. Select Book Tailor or Request Another Tailor.
4. If the timed offer expires, TailorConnect resumes matching.

Complete payment safely

1. Pay only through the checkout opened from the order.
2. Return to TailorConnect after the provider completes.
3. Use Check Payment Status if confirmation is delayed.
4. Do not pay a tailor directly outside the app.

Track order progress

Open the active-order Track button, Recent Activity, or Orders tab. The same order details page shows the readable status, timeline, delivery updates, and available actions.

Use order chat safely

Chat opens after verified payment. Keep conversation and payment inside TailorConnect. Phone numbers, emails, URLs, social handles, bank details, and off-platform payment requests may be blocked.

Confirm delivery or report an issue

After rider-confirmed delivery, confirm the order if everything is correct. If the alteration materially differs from the request, use Report Issue during the current six-hour review period so escrow remains held for review.