What to include

  • The email address connected to your TailorConnect account.
  • Your role: customer, tailor, or rider.
  • The order or request reference, if the issue concerns an order.
  • A brief description of what happened and when.
  • A screenshot with private details hidden, only when it helps explain the issue.
Payment safetyTailorConnect support will not ask you to send an OTP, password, full card number, or payment-provider secret.